Your care, explained step by step
Support at Home, private care, or care through an insurer or case manager. Here is how each works and how LiveWell helps.
What is Support at Home?
The Support at Home program is an Australian Government aged care program designed to help older people remain safe, independent and comfortable in their own homes for longer.
It was introduced in November 2025, replacing the previous Home Care Packages and Short-Term Restorative Care programs, and brings services together into one simpler system for support, equipment and home modifications.
If you are approved for ongoing Support at Home services, you will be assigned one of eight funding classifications based on your care needs. It suits people who need a coordinated approach to care, particularly help with multiple daily tasks or more complex care needs.
Support may include
Clinical support
- Nursing care
- Medication management and prompts
- Wound care
- Chronic disease support
- Post-hospital clinical care
- Physiotherapy
- Occupational therapy
- Podiatry
- Speech therapy
- Dietetics
- Care management
- Restorative care management
Independence support
- Showering and personal hygiene
- Dressing and grooming
- Toileting and continence care
- Mobility and transfers
- Medication reminders
- Social support and companionship
- Transport to appointments or activities
- Respite for carers
Everyday living support
- General house cleaning
- Laundry and linen changes
- Meal preparation
- Grocery shopping assistance
- Gardening
- Basic home maintenance
What will it cost?
You may be asked to contribute towards some services, depending on:
- The type of service
- Your income and assets
You only pay contributions on services you receive. Clinical supports are not subject to contributions.
See Our Fees and the Support at Home questions for the funding classifications and how contributions work.
How do I access Support at Home funding?
The process is managed through My Aged Care. If it feels overwhelming, our team will guide you through each step.
Check your eligibility
Support at Home is for older Australians who need help to remain living safely at home. You may be eligible if:
- You are aged 65 or over (50 or over for Aboriginal and Torres Strait Islander people)
- You need help with daily tasks or personal care, or could benefit from clinical services
- You want to remain living at home
LiveWell can talk it through with you, with no obligation.
Apply for an aged care assessment
Register with My Aged Care and request an assessment. LiveWell can help with this too. Apply online at myagedcare.gov.au/apply-online or call My Aged Care on 1800 200 422 (Monday to Friday, 8am to 8pm).
Answer a few questions
My Aged Care will ask about your health, your daily routine, the support you currently receive and any safety concerns at home. This helps them choose the right assessment for you.
Book your assessment
An assessor will contact you to arrange a time to meet, usually in your home. You can have a family member or carer present, ask questions about services, and discuss your goals and preferences.
Complete your assessment
The assessor will talk with you about personal care needs, mobility and safety, meals and household tasks, social support and transport, and your health conditions and medications.
Receive your assessment outcome
You will receive a letter with your outcome, your approved support level and a referral code. The referral code is important: you give it to your chosen provider so services can begin.
Complete your income assessment, if required
Services Australia may assess your income and assets to work out any contribution you may need to pay. How income and assets assessments work (My Aged Care).
Choose your provider
Choose the provider you feel most comfortable with. When you choose LiveWell, we become an extension of your family and a part of your care journey. We explain your funding, create a personalised care plan and organise your services.
Sign your service agreement
You and your provider agree on the services you will receive, your schedule, any contributions and how your funding will be managed.
Start your services
Once everything is set up, your care begins.
Need help with the process?
You do not have to do this alone. We can help you apply to My Aged Care, explain your funding and contributions, guide you through your assessment, help you choose the right services and get your care started quickly.
Begin your support
Received your Support at Home funding? This stage is about turning your funding into real, day-to-day support that fits naturally into your life.
Share your referral code
Provide your Support at Home referral code and My Aged Care details so we can accept your referral and begin planning your services.
A personal conversation
We get to know you: your daily routines, what matters most to you, your cultural preferences and how you like things done in your home.
Your personalised care plan
Using your approved funding, we design a care plan that reflects your lifestyle and goals. You remain in control of the type of support and the schedule.
Matching you with the right people
We carefully select support staff who respect your home, your culture and your routines.
Service agreement and start date
We explain your budget, services and any contributions clearly. Once you are comfortable, we finalise your agreement and confirm your start date.
What you can expect from us
From the moment you choose us, our focus is on building a relationship based on trust and consistency.
- A warm, respectful approach in every interaction
- Staff who take the time to know you
- Clear communication with you and your family
- Support that adapts as your needs change
- Care that feels familiar and dependable
Our aim is to make your services feel less like a formal arrangement and more like the natural support you would expect from people who genuinely care.
Private care
Sometimes you simply need support without the delays, paperwork or waiting periods. Private services let you organise support on your terms, at a time that suits you and your family. For many people, this option brings immediate peace of mind.
Whether you are waiting for government funding, returning home from hospital, or just need an extra pair of hands around the house, private services let you stay safe, comfortable and independent at home.
We begin with a friendly conversation about your daily routine, your preferences and the support that would make life easier, then create a care plan and match you with the right people.
Call about private careInsurance and brokerage partnerships
A trusted carer for referrers.
We work closely with insurance companies, case managers and allied health professionals to deliver safe, consistent and responsive care that supports recovery, independence and return-to-work outcomes as applicable.
With decades of experience in community care, our team understands the importance of timely communication, clear reporting and flexible service delivery. We partner with professionals to ensure each client receives the right level of support, at the right time, in the comfort of their own home.
We support clients who are
- Recovering after injury or surgery
- Returning home from hospital
- Requiring short-term or ongoing support
- On a return-to-work or rehabilitation plan
- Receiving assistance through insurance or third-party funding
Our approach focuses on practical, goal-oriented support that aligns with clinical recommendations and rehabilitation plans.
Fast, responsive service setup
We understand that many insurance and post-hospital referrals are time sensitive. Our streamlined intake process allows us to respond quickly to new referrals and arrange assessments promptly.
We know that for insurance and allied health professionals, reliability and communication are just as important as the care itself.
When you refer a client, you can expect
- Prompt response to new referrals
- Flexible scheduling to meet client needs
- Staff matched to the client's situation and environment
- Clear communication with referrers
- Progress updates where required
- Services aligned with treatment or rehabilitation goals
Our team works collaboratively with all stakeholders to ensure continuity of care and positive outcomes.
We work in partnership with insurance case managers, occupational therapists, physiotherapists, social workers, hospital discharge planners and rehabilitation providers.